FAQ
Registration:
Q: How do I register for insightro?
A: Go to www.insightro.com/signup and enter your information. Then click the 'Sign Up’ button.
Signing In:
Q: How do I sign into insightro?
A: Go to www.insightro.com/signin.htm and enter your username and password.
Q: What if I forgot my password?
A: Click the 'Sign In' link and then click the 'Forgot Password' link. Enter your username to generate a new temporary password.
Q: How do I change my password or email?
A: Click on your username at the top right corner. Click on the 'edit your account info' link and enter the new information.
Q: How do I sign out of my account?
A: Click the 'Sign Out' link at the top right corner of the page.
Groups:
Q: How do I create a new group?
A: Click on the 'Groups' link at the top of the page. Then click the 'Create new Group' link.
Surveys:
Q: How do I create a new survey?
A: Click on the 'Surveys' link at the top of the page. Then click on the 'Create new Survey' link at the bottom right corner of the page.
Q: How do I edit the title of a survey I created?
A: Open up the survey that you created. Click on the 'Edit Survey Title' link just below the title of the survey to change the title.
Q: How do I add a new question within a survey that I already created?
A: Select the survey you want to edit. Click the 'Add a new question' link at the top of the survey to create a new question.
Q: How do I edit a question from a survey I created?
A: Click on the 'Edit' link next to the question that you want to edit.
Q: How do I delete a question from a survey I created?
A: Click on the 'Delete' link next to the question that you want to delete.
Q: How do I delete a survey that I created?
A: Send a request to us at support@vived.com.
Q: How do I change the order of the questions in my survey?
A: Select the survey that you want to edit. At the top of the survey click the 'Reorder' link. Then click the up or down arrow to move your question up or down in the survey.
Q: How do I make a survey I created public or private?
A: Select the survey you want to make public or private. Select public or private to the right of the survey and click the 'Update Privacy' button.
Q: How do I make a survey I created 'Live' and remove it from a draft mode?
A: Select the survey you want to make live. To the right of the survey click the 'Make survey live' link. Note: By making a survey live it is added to the overall survey and question library.
Q: How do I send a survey to people?
A: Select a survey and click the 'Create an assignment with this survey' link at the right of the survey. Enter an assignment title to keep track of it and enter any comments or instructions you want respondents to see. Click the 'Submit' button. Click the 'View details and deployment options' link. Choose either Open or Tracked for your assignment. Either will give you the URL's you need to send to the people taking your survey.
Q: What is an assignment?
A: An assignment is a specific survey that is sent to a specific number of people at a specific time.
Q: What is an open assignment?
A: An open assignment is one that has only one general URL that people use to take the survey. Everybody uses the same URL to respond. It is the easiest way to send a survey, but there are some disadvantages. Anyone with the URL can fill out the survey and as many times as they want. You also won't know who has completed it and who hasn't.
Q: What is a tracked assignment?
A: A tracked assignment is one where every person you want to fill out the survey gets a unique URL. This allows you to know who has and hasn't completed the assignment.
Q: How do I send an open survey assignment?
A: Select a survey and click the 'Create an assignment with this survey' link at the right of the survey. Enter an assignment title to keep track of it and enter any comments or instructions you want respondents to see. Click the 'Submit' button. Click the 'View details and deployment options' link. Choose 'Open' for your assignment. Copy the URL for the assignment and include it in the communication to your survey respondents.
Q: How do I send a tracked survey assignment?
A: Select a survey and click the 'Create an assignment with this survey' link at the right of the survey. Enter an assignment title to keep track of it and enter any comments or instructions you want respondents to see. Click the 'Submit' button. Click the 'View details and deployment options' link. Choose 'Tracked' for your assignment. Enter the number of people that will be receiving your survey/assignment. Copy each unique URL to send to each person. You can enter the name and email to track each person. You can also click the 'Download Key Grid as CSV' at the bottom of the page to get the raw data of the URL's.
Q: How do I review the results?
A: Click the 'Analysis' link at the top of the page. Select the assignment that you want to review. Then click the 'Analyze' link down the page. You can also download the results using the 'Download Raw Data' link.
Q: How do I share my results?
A: Click the 'Analysis' link and then click the assignment you want to review. Copy the unique results URL within the assignment.